Techemate Leadership Academy
Soft Skills and Sales Training Experts!
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Solutions given to corporate companies -
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For Beissel Needle we did one Day Programs on Selling skills and Personal Brand building during April 2012. | |
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Modules Covered 1. Meeting the customer – a. Projecting a Professional image, b. calling a customer on the phone and meeting in person, c. Greeting and starting the conversation 2. Hand shaking – a. Different Types of hand shakes b. Knuckle cruncher c. Dead Fish d. Sweaty Palm e. Brush off f. Controller g. Politician shake h. Lobster Claw i. Hand wrestler j. Tea cup k. The Good Hand Shake 3. Self introduction – a. What to talk while you Introduce b. Subjects to talk c. Understanding the buyers moods 4. Presentation of brand/product a. Engaging with the prospect b. Enrol your prospect c. Seven commandments of presentation d. Make it Easy to buy e. Creating a brand image and maintaining your image. 5. Handing over the catalogues a. Use of catalogue and how to explain a catalogue 6. Explaining the competitor/ their disadvantage a. Understanding the competitors disadvantages b. Explaining the competitors disadvantages c. Explaining the advantages and benefits of our products 7. Speaking fluently a. Use of proper language b. Building fluency c. Use of sales presentation scripts d. Practice, practice and practice 8. Using various gadgets/ promotions a. Using brochures, catalogues and leaf leats b. Using emails c. Using direct mail as communication tool d. Using testimonials e. Using other promotional materials 9. Dressing and other personal points a. Professional Dressing and Grooming b. Projecting a professional image 10. Manners / Behaviours a. APPEARANCE b. MANNER & STYLE c. ETIQUETTE 11. Language to be used a. Proper use of language b. Do’s and Don’ts while communicating 12. How to observe the customers and judge their moods a. Matchers and mismatches b. How customers sought c. Kinds of buyers d. Judging customers moods | ||
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For ALL Cargo Logistics we did two Programs on Customer Centricity during December 2011. | |
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Modules Covered Interactive session with self introduction of Participants What is customer centricity? And why should you bother about customers? A GAME – “easy way to win!” What do customers want? Think like your customers! Fundamental principles of customer service! Ten deadly sins of Customer service! Listening Skills Tips for using the Telephone Problem Solving Methods Types of Customers Solving Conflicts How to give an exceptional service! Going beyond satisfaction to Delight -------- Other Methods used: Customer Service Games Activities and Assessments Videos Interactive visual learning | ||
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For SSEPL Bhubaneswar we did a Program on Leadership and Attitudinal Training for their employees during November 2011 | |
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Modules Covered DAY1 Training on Leadership Being Proactive and Taking Responsibility Taking Initiative at WORK Building Positive Relationships 7 Habits to follow Goal Setting Positive Winning Mindset DAY 2 Training on Attitude Team Building – what do you need? Building a Positive Work environment Financial Planning Managing your Personal fund Planning, Budgeting and Saving DAY 3 Etiquette training Dealing with Colleagues Professionalism Conflict management Dealing with Customers Electronic media communication Counselling Skills | ||
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For Hyundai MOBIS Chennai we did a Program on Conflict Management for their employees during July 2011 | |
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Modules Covered UNDERSTANDING CONFLICT FORCES THAT INFLUENCE CONFLICT FUNCTIONAL Vs DYSFUNTIONAL WAYS TO RECEIVE CONFLICT MANAGING CONFLICT CHALLENGES COMMUNICATION FOR CONFLICT RETHINKING CONFLICT CONFLICT RESOLUTION TECH : THOMAS KILLMAN MODEL CONFLICT RESOLUTION PROCESS & SKILLS CONFLICT RESOLUTION 4 TYPES 8 STEPS FOR CONFLICT RESOLUTION | ||